We speak to Ben Edelstein, a Manager of Account Management to learn what the difference is between CSM's and AM's, what AM's really do and what the world of CX looks like. He also goes into detail about what it's like to transition from Independent Contributor to Manager, and the different muscles used in each capacity. --- Send in a voice message: https://podcasters.spotify.com/pod/show/techrelated-podcast/message
We speak to Ben Edelstein, a Manager of Account Management to learn what the difference is between CSM's and AM's, what AM's really do and what the world of CX looks like. He also goes into detail about what it's like to transition from Independent Contributor to Manager, and the different muscles used in each capacity.
Watch the video from the interview here: https://www.youtube.com/watch?v=MYt6PPeWtjI
Send in a voice message: https://podcasters.spotify.com/pod/show/techrelated-podcast/message